This page sets out the terms for using coldtech.io and ColdTech Advanced Solutions Ltd.’s technology services, together with how we handle personal information. The privacy provisions cover business clients and people who communicate with them through ColdLink. A signed statement of work or master services agreement prevails over the service terms to the extent of any conflict.
01Acceptance of terms
By accessing this website or engaging ColdTech Advanced Solutions LTD ("ColdTech", "we", "us") for any service, you ("the Client") agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website or our services.
02Services
ColdTech provides turnkey technology services including, without limitation: custom software development, systems integration, IT consultancy, cybersecurity, cloud computing and network design and implementation. The specific scope, deliverables, timeline and fees of any engagement are defined in a written proposal or statement of work. ColdLink is our messaging integration service that connects business clients’ WhatsApp Business accounts with their scheduling, intake and case-management systems through Meta’s WhatsApp Business Platform (Cloud API).
03Proposals & engagement
Proposals are valid for the period stated therein. An engagement begins once the Client accepts a proposal in writing or a statement of work is signed. Fees, payment schedules and milestones are as set out in that document. Unless stated otherwise, quoted fees exclude applicable taxes (including GST) and third-party costs such as licences, cloud infrastructure and domain registrations.
04Intellectual property
Upon full payment, custom deliverables created specifically for the Client are assigned to the Client, except for: (a) pre-existing ColdTech tools, libraries, frameworks and know-how, and (b) third-party and open-source components, which remain governed by their respective licences. ColdTech retains the right to reference the engagement in its portfolio unless confidentiality is agreed in writing.
05Client responsibilities
- Provide timely, accurate information, access and approvals required to perform the services.
- Ensure it holds the rights to any materials, data or systems it asks ColdTech to work with.
- Designate a point of contact authorised to make decisions and sign off deliverables.
- Meet agreed payment terms.
06Confidentiality
Each party will protect the other's confidential information with at least the same care it applies to its own, and will use it only to perform the engagement. This obligation survives the termination of the engagement. It does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.
07Privacy & use of information
For the website and our professional services, ColdTech handles personal information under the applicable privacy laws. This website uses no third-party tracking or advertising cookies. Where we process personal information on a client’s behalf, the relevant agreement sets out the applicable safeguards.
For end-user information, ColdTech acts as a service provider that processes information on behalf of each business client. The business client remains responsible for its own customers' information and decides how it is used. We process it only to provide the services the business has requested.
Information processed through ColdLink
- Business account information: WhatsApp Business account and phone number identifiers, display name, and the access permissions the business grants to ColdLink through Meta's Embedded Signup.
- Messages: the content and metadata of messages exchanged between the business and its end users, including text, button replies, images, voice notes, documents, timestamps and delivery status.
- Contact information shared in conversations: for example name, phone number and email address, and any information an end user chooses to provide to request a service (such as appointment preferences).
- For businesses that use the WhatsApp Business app together with the API ("coexistence"): message history and contacts synchronised from the WhatsApp Business app, only with the business's consent.
How we use that information
Only to provide the services requested by the business client:
- receiving and sending WhatsApp messages on the business's behalf;
- automated replies, appointment scheduling and payment reminders;
- routing conversations to the business owner when a person needs to respond;
- organising documents that end users send into the business's own storage;
- notifying the business about new messages and tasks.
We do not sell personal information or use it for advertising.
En el sitio web y nuestros servicios profesionales, ColdTech trata la información personal conforme a las leyes de privacidad aplicables. Este sitio no utiliza cookies de rastreo ni publicidad de terceros. Cuando tratamos información personal por cuenta de un cliente, las salvaguardas aplicables se establecen en el acuerdo correspondiente.
Respecto a la información de los usuarios finales, ColdTech actúa como proveedor de servicios que trata la información por cuenta de cada cliente empresarial. El cliente sigue siendo responsable de la información de sus propios clientes y decide cómo se usa. Solo la tratamos para prestar los servicios que el negocio nos solicitó.
Información tratada mediante ColdLink
- Información de la cuenta del negocio: identificadores de la cuenta y del número de WhatsApp Business, nombre visible y los permisos que el negocio otorga a ColdLink mediante el registro integrado de Meta.
- Mensajes: el contenido y los datos de los mensajes entre el negocio y sus usuarios finales, incluidos textos, respuestas con botones, imágenes, notas de voz, documentos, fecha y hora, y estado de entrega.
- Datos de contacto compartidos en las conversaciones: por ejemplo nombre, teléfono y correo electrónico, y cualquier información que el usuario final decida dar para solicitar un servicio (como sus preferencias de cita).
- En negocios que usan la app WhatsApp Business junto con la API ("coexistencia"): el historial de mensajes y los contactos sincronizados desde la app, solo con el consentimiento del negocio.
Para qué usamos esa información
Solo para prestar los servicios que el cliente empresarial solicita:
- recibir y enviar mensajes de WhatsApp en nombre del negocio;
- respuestas automáticas, agenda de citas y recordatorios de pago;
- pasar la conversación al titular del negocio cuando debe responder una persona;
- organizar en el almacenamiento propio del negocio los documentos que envían los usuarios finales;
- avisar al negocio de mensajes y tareas nuevas.
No vendemos información personal ni la usamos para publicidad.
08Automated assistants & service providers
Some clients use an AI assistant to answer messages. The assistant works only within the client's business scope (for example, booking a consultation), does not provide professional advice on the client's behalf, and hands the conversation to a person when needed. Message content may be processed by our AI service providers to generate responses and provide the requested services.
Who receives information
- Meta Platforms, Inc., to transmit WhatsApp messages.
- The business client that owns the conversation.
- Service providers that process information for us, only as needed to provide the service: cloud hosting and servers controlled by ColdTech or by the business client; Anthropic (AI assistant); OpenAI and Google (voice-note transcription); and the business client's own tools, such as Google Workspace (calendar, storage), payment and case-management systems.
- Authorities, when required by law.
Algunos clientes usan un asistente de inteligencia artificial para responder mensajes. El asistente trabaja solo dentro del ámbito del negocio (por ejemplo, agendar una consulta), no da asesoría profesional en nombre del cliente y pasa la conversación a una persona cuando hace falta. El contenido de los mensajes puede ser procesado por nuestros proveedores de inteligencia artificial para generar respuestas y prestar los servicios solicitados.
Quién recibe información
- Meta Platforms, Inc., para transmitir los mensajes de WhatsApp.
- El cliente empresarial dueño de la conversación.
- Proveedores que tratan información por nuestra cuenta, solo en lo necesario para prestar el servicio: servidores e infraestructura controlados por ColdTech o por el cliente; Anthropic (asistente de IA); OpenAI y Google (transcripción de notas de voz); y las herramientas propias del cliente, como Google Workspace (calendario, almacenamiento), sistemas de pago y de gestión de casos.
- Autoridades, cuando la ley lo exija.
09Security & retention
Information is stored on infrastructure controlled by ColdTech or by the business client. We use encryption in transit, restrict access to authorised personnel, and store credentials in encrypted form.
We keep conversation data while the business client's account is active. When a business disconnects ColdLink, we stop processing its data and delete it within 30 days, unless the business must keep it longer to meet a legal obligation.
La información se guarda en infraestructura controlada por ColdTech o por el cliente empresarial. Usamos cifrado en tránsito, limitamos el acceso al personal autorizado y guardamos las credenciales cifradas.
Conservamos los datos de las conversaciones mientras la cuenta del cliente esté activa. Cuando un negocio desconecta ColdLink, dejamos de tratar sus datos y los eliminamos en un plazo de 30 días, salvo que el negocio deba conservarlos más tiempo por obligación legal.
10Your rights & data deletion
End users can ask the business they messaged to access, correct or delete their information, and we help our clients respond to these requests. You can also contact us directly at hello@coldtech.io.
Depending on where you live, you may have rights under Alberta's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares, or other applicable laws.
If you are a business client
- Disconnect ColdLink from your WhatsApp Business account:
- Meta Business Settings → Apps → ColdLink → Remove, or
- for coexistence accounts: WhatsApp Business app → Settings → Account → Business Platform → Disconnect.
- Email hello@coldtech.io from your account's registered email address with the subject "Data deletion request", including your business name and WhatsApp number.
We will delete your account data, access tokens and stored conversations within 30 days and confirm by email. We may keep only the minimum information required by law (for example, billing records).
If you messaged a business that uses ColdLink
- Contact that business directly and ask it to delete your information; or
- email hello@coldtech.io with the name of the business and the phone number you used on WhatsApp.
We will coordinate the deletion with the business and confirm within 30 days.
Los usuarios finales pueden pedir al negocio con el que hablaron acceder a su información, corregirla o eliminarla, y nosotros ayudamos a nuestros clientes a atender esas solicitudes. También puede escribirnos directamente a hello@coldtech.io.
Según el lugar donde viva, puede tener derechos conforme a la Personal Information Protection Act de Alberta (PIPA), la Personal Information Protection and Electronic Documents Act de Canadá (PIPEDA), la Ley Federal de Protección de Datos Personales en Posesión de los Particulares de México u otras leyes aplicables.
Si es cliente empresarial
- Desconecte ColdLink de su cuenta de WhatsApp Business:
- Configuración del negocio de Meta → Apps → ColdLink → Eliminar, o
- en cuentas con coexistencia: app WhatsApp Business → Configuración → Cuenta → Plataforma empresarial → Desconectar.
- Escriba a hello@coldtech.io desde el correo registrado de su cuenta, con el asunto "Solicitud de eliminación de datos", e incluya el nombre de su negocio y su número de WhatsApp.
Eliminaremos los datos de su cuenta, los permisos de acceso y las conversaciones guardadas en un plazo de 30 días y se lo confirmaremos por correo. Solo podremos conservar la información mínima que exija la ley (por ejemplo, registros de facturación).
Si escribió a un negocio que usa ColdLink
- Comuníquese directamente con ese negocio y pídale que elimine su información; o
- escriba a hello@coldtech.io con el nombre del negocio y el número de teléfono que usó en WhatsApp.
Coordinaremos la eliminación con el negocio y se lo confirmaremos en un plazo de 30 días.
11Warranties & disclaimers
ColdTech performs its services with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed agreement, services and website content are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose.
12Limitation of liability
To the maximum extent permitted by law, ColdTech is not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or business, arising out of or related to the services or this website. ColdTech's total aggregate liability for any engagement is limited to the fees paid by the Client for that engagement.
13Governing law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts of Alberta, Canada.
14Changes to these terms and privacy provisions
We may update these terms and privacy provisions. We will publish the current version on this page and update the date shown above. Continued use of the website after changes to the terms are posted constitutes acceptance of the revised terms.
15Contact
For questions about these terms, privacy, access, correction or deletion of your information, contact us. Privacy Officer: Cynthia Lezama.
ColdTech Advanced Solutions LTD
Unit 94, 3907 – 98 Street NW, Edmonton, AB · T6E 6M3
hello@coldtech.io · +1 (780) 717 5343